Track My Order

When the status of your order is “Complete” or “Backorder” this means your order has been sent with our Couriers GLS. For more information on Order Status see Order Status

You will receive an email from High Street Books with your updated status

Once your parcel reaches GLS hub later that evening, you will receive an email directly from GLS with your tracking information.

Once you receive this email delivery usually take approximately 1-2 working days.

You can amend the expected delivery day and address using the tracking link, sent by GLS, before the expected delivery date.


Standard Delivery

Ideally a parcel is delivered to you personally. You then confirm the parcel acceptance with your signature on the handheld scanner of the delivery driver. Another member of your household can also accept your parcel on your behalf.


If nobody is present

The delivery driver asks a neighbour if they can accept the parcel for you.

If no neighbour can accept your parcel, GLS will take it to the nearest ParcelShop – if there is one nearby. Domestic parcels can be collected there within the next five working days.


Notification Card

If GLS have left your parcel with a neighbour or at the nearest parcel shop the driver will leave a notification card to advise you where they have left your parcel.


Your "Track ID"

On the notification card is a number, the "Track ID". You can use either this number or the parcel number to track your parcel and see the current parcel delivery status.


Second parcel delivery attempt

GLS will undertake a second delivery attempt if no neighbour is able to accept the parcel and there is no ParcelShop nearby. You can contact GLS directly by phone or via e-mail to specify details for the second delivery attempt.